Terms of Service

These Terms of Service ("Terms") govern your use of the Dishly mobile app and website (together, the "Service"). By creating an account or using the Service, you agree to these Terms. Dishly is provided by Dishly, Inc. and is operated from the United States.

1. Accounts

To use Dishly you must be at least 18 years old and provide accurate account information. You are responsible for the activity that happens on your account and for keeping your login credentials secure. You may close your account at any time.

2. What Dishly is

Dishly is a platform that connects customers with local independent food creators — home cooks, food trucks, pop-ups, market vendors, bakers, meal preppers, and caterers. We do not prepare or handle food, and we are not the seller of any meal. Every transaction is directly between the customer and the creator. Dishly facilitates discovery, ordering, communication, and payment.

3. Acceptable use

You agree not to:

• Use the Service for anything illegal or harmful.
• Harass, threaten, or discriminate against other users.
• Attempt to reverse engineer, disrupt, or interfere with the Service.
• Post false reviews, impersonate other people, or misrepresent your identity or business.

4. Creators and food-safety responsibility

Creators are independent operators. They are solely responsible for their kitchen or operating conditions, ingredients, allergens, labeling, packaging, and compliance with all applicable local, state, and federal food-safety laws in the United States and elsewhere. Creators are responsible for accurately describing their meals and disclosing common allergens.

5. Verification badges

Creators may choose to upload food-safety documents to earn a verification badge. Verification reflects a document review only; it does not guarantee any particular kitchen conditions or outcome. Customers are encouraged to review a creator's ratings and information before ordering. Every rating on Dishly comes from a verified, completed order.

6. Orders, cancellations, and refunds

When you place an order, you enter into a direct transaction with the creator. Order prices, delivery fees, and estimated delivery times are shown before you pay. You may cancel an order with one tap and receive a full refund before the creator begins cooking. Additional cancellation and refund requests are handled on a case-by-case basis; contact us at support@dinewithdishly.co and we will work with you and the creator to resolve any issues.

7. Payments and tips

Payments are processed securely by Stripe. Dishly does not store full card numbers. Tips are optional and go one hundred percent to the creator. Creators receive payouts through Stripe and payout summaries by email after every order.

8. Prohibited items

The following items may not be listed or sold on Dishly: alcohol, tobacco, cannabis or any other controlled substances, drugs, weapons, or any item that is illegal to sell in your jurisdiction. Creators who list prohibited items may have their accounts suspended or removed.

9. Content you provide

You keep ownership of the photos, meal descriptions, messages, and reviews you post. By posting them, you grant Dishly a non-exclusive, worldwide, royalty-free license to display them inside the Service so we can operate the marketplace.

10. Termination

You may delete your account at any time from Profile → Delete Account or by emailing support@dinewithdishly.co. We may suspend or terminate accounts that violate these Terms.

11. Limitation of liability

The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Dishly is not liable for indirect, incidental, or consequential damages arising from your use of the Service, and our total liability for any claim will not exceed the amount you paid to Dishly in the six months preceding the claim.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify you inside the app or by email. Continued use of the Service after changes take effect means you accept the updated Terms.

13. Contact

Questions about these Terms? Email us at support@dinewithdishly.co.